About Us

Person-centred specialist case management

Why choose us?

CMC is focused on providing highly individualised, bespoke case management with:

  • Creative and innovative case management
  • Robust governance and strong leadership
  • Quality assurance aligned to IRCM framework and BABICM competencies
  • Close links to statutory, private and voluntary sector services
  • Knowledge of Welsh health and social care funding
  • An ‘Excellent’ rating from Care Inspectorate Wales (CIW)

   Click here to view the report

At CMC we never stop listening, learning and improving.

 

CIW registered providers are now legally required to publish their Annual Return, the purpose of which is to provide comprehensive, comparable and robust information on the quality of their services.

View our Annual Return 2026 here

 

CMC work collaboratively with all professionals involved which makes my job so much easier. I wish other case managers worked the same way. Keep up the good work!
– PI Solicitor

The team

Established in 2015 by Vicky Richards and Director, Julie Smith, CMC now has a team of more than 20 independent Case Managers and Assistant Case Managers. 

CMC grew from a desire to deliver complex case management focusing on people living in Wales, following a life-changing injury. 

Director and Responsible Individual

Julie Smith
Office Administrator

Joanne Codd
HR Administrator

Aurelia Curnell
Case Manager Mentor

Ben Farnham
HR Manager

Craig Harris
Case Management Lead

Sian Johnson
Marketing and Events Officer

Kat Jones
Case Manager Mentor

Sarah Jones
Payroll Administrator

Vince Jones
Clinical Nurse Trainer

Carl Joy
Nurse Registered Manager

Chris Mayor
Case Manager Mentor

Denyse Procter
Case Manager Mentor

Vicky Richards
Operations Manager

Donna Robson
Administrator

Kelsey Rogers
Director and Responsible Individual

Julie Smith

Office Administrator

Joanne Codd

HR Administrator

Aurelia Curnell

Case Manager Mentor

Ben Farnham

HR Manager

Craig Harris

Case Management Lead

Sian Johnson

Marketing and Events Officer

Kat Jones

Case Manager Mentor

Sarah Jones

Payroll Administrator

Vince Jones

Clinical Nurse Trainer

Carl Joy

Nurse Registered Manager

Chris Mayor

Case Manager Mentor

Denyse Procter

Case Manager Mentor

Vicky Richards

Operations Manager

Donna Robson

Administrator

Kelsey Rogers

Our partners & accreditations

Care Inspectorate Wales registers, inspects, and takes action to improve the quality and safety of services for the well-being of the people of Wales.
Aspire is a charity that provides practical help to people who have been paralysed by Spinal Cord Injury, supporting them from injury to independence.
The British Association of Brain Injury and Complex Case Management aims to share knowledge and promote excellence in brain injury and complex case management for adults, children and young people.
Headway UK is a charity that promotes understanding of all aspects of brain injury and provides information, support and services to survivors, their families and carers. In addition, Headway will campaign to reduce the incidence of brain injury.
The Spinal Injuries Association is a charity that aims to reach everyone with a spinal cord injury, to tackle whatever barriers they face, and to connect them to all the help and support they need to flourish in their lives, in the way they want and choose.
The United Kingdom Acquired Brain Injury Forum aims to promote better understanding of all aspects of acquired brain injury. They lobby, signpost, network and educate in order to bring together all parties with an interest in ABI and give them a stronger voice.

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