person centred
We deliver specialist case management to adults and children with an acquired brain injury, a spinal or orthopaedic injury, birth injuries and learning difficulties. We work as a team with clients and their families to bring lifelong positive outcomes.
what people say about cmc…
‘Vicky has a real empathy for her clients and her relaxed and confident demeanour enables her to gain their trust. Vicky makes her co -workers feel valued and quietly gets on with her tasks with the client’s best interest always at the heart of her goals. She listens to everyone and takes on board the opinions of carers to consultants, but with the client’s wishes always first and foremost. Vicky brings calm where there is chaos and within the world of Brain Injury Rehabilitation this is a priceless gift.’
Bethan Drinkall - Equinox Physiotherapy
"Case management Cymru is new to me this year, but I am so proud to be a client to a Welsh based company. The people at the top understand me, and work towards what my best interests are. "
Client
"Vicky is an exceptional case manager. She has much experience of working with people affected by brain injury and their families. She is very responsive, person centred and extremely organised. All of my experience with Case Management Cymru has been extremely positive. I could not recommend more highly"
Dr. Zoe Fisher - Clinical Psychologist in Neuropsychology
Since the beginning of our relationship I have been extremely impressed with the professionalism demonstrated by the Directors of Case Management Cymru. Their insight into the necessity to ensure their staff are well trained and competent in their care delivery has made a great impression. It is refreshing to see a company so determined to ‘want to do things right’. This attitude not only reflects on the quality of the care they provide to their clients but also to their commitment to their staff.
ABL Training Ltd
‘I feel Vicky has always encouraged me to make my own decisions. She tells me what might be a good idea, helps me understand my choices and stands by me. Vicky listens to me, plus she knows lots professionals and has always makes sure I work with the very best. I know I can call Vicky if I ever need to.’
Client
Although Case Management Cymru Ltd are a new (but welcome) addition to the Welsh case management world ,its Case Managers are seasoned veterans. Vicky Richards brings a wealth of experience from her previous role as manager of the Cardiff and the Vale ABI team and Gill Douglas is a very safe pair of hands . Both are best summed up as, knowledgeable , pro active and empathetic . “
Keith Thomas - JCP Solicitors
I have worked with Vicky Richards for many years both whilst she was in her role within the NHS as coordinator of the Community Brain Injury Team and as a private case manager and have always been impressed with her dedication, understanding and approach and, in particular, her work with families of those who are injured and where behaviour is challenging. I was very pleased to learn that Vicky was to work as a fulltime brain injury case manager in the private sector and, with Julie Smith, establish Case Management Cymru. I have no hesitation in recommending Vicky and Case Management Cymru to provide support and input to individuals with whom I work and their families”.
Andrew Harding - Hugh James Solicitors
working together with clients and families
At Case Management Cymru we are able to provide a highly professional and individualised specialist case management service to adults and children with:
- Brain injuries
- Spinal injuries
- Birth Injuries
- Learning difficulties
- Psychological, behavioural and mental health conditions
experienced and creative case managers
Our case managers have wide and varied expertise. However, what they all share is the ability to build and maintain relationships with clients and professionals alike.
Our case managers recognise that following serious injury, no two people are affected in the same way. Each person and their families have a unique set of needs, challenges and expectations.
our partners
