Over and above the requisite skills and experience, the CMC team all have the following qualities:

• Flexibility
• Creativity
• Leadership
• Team work
• Excellent communication
• Ability to build relationships
• Awareness of the needs of the family
• Ability to work with statutory and 3rd sector services
• Caring

Our extensive knowledge working in this sector has made us aware of the need to recognise that following a serious injury, everyone is affected differently and has an individual set of needs, challenges and expectations.

The choice of case manager is of paramount importance.

When matching a service user to a case manager we consider not only the skills and experience required, but the personality and style of the case manager.

CMC provides their case managers with a full induction and training programme in line with BABICM and CMSUK standards.  Supervision and, where appropriate, mentoring, is provided by the Clinical Director.

CMC is a small company, which enables us to retain the personal touch and yet maintain the continuity of service required by our clients

All our case managers are:

• DBS checked
• Members of BABICM/CMSUK
• Professional health and social care practitioners
• Covered by Professional Indemnity insurance