Our Case Managers

Case Manager

Sarah Bailey

Sarah is a calm, compassionate professional who is unfazed by challenging behaviours and chaotic, fast-moving situations. She takes a pragmatic approach and is an excellent communicator, well used to quickly developing and maintaining positive relationships with clients and their families. She is expert in the use of communication aides such as Talking Mats in goal setting and decision making, used frequently to support Mental Capacity Assessments and Best Interest decisions. One of her areas of special interest is the development of accessible information for patients/clients and digital project management.

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Case Manager

Alistair Bell

Since qualifying as an Occupational Therapist in 2014, Alistair has worked in community, inpatient rehabilitation, and acute settings with a wide range of clients; paediatrics, older adults, orthopaedics, TBI, SCI, dual diagnosis and learning disabilities.

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Case Manager

Ben Farnham

Ben is an experienced Case Manager who has worked with clients, both pre and post settlement, including individuals with PTSD and mental health difficulties, Orthopaedic injuries, and Acquired Brain Injury.

He has 15 years’ experience working as a Mental Health Nurse Practitioner in statutory services along every stage of the pathway, in multiple settings including adult acute mental health services and mental health rehabilitation.

Throughout his career, Ben has worked with challenging and often complex individuals with dual diagnoses, which have included ABI and substance misuse.

In addition, Ben was awarded a 1st Class BSc in Specialist Practice (Community Mental Health Nursing) which provided him with the opportunity to work for 12 months as a community psychiatric nurse.

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Assistant Case Manager

Emily Hillier

Emily is a highly experienced, caring, professional who has worked with vulnerable children and their families since 2000 in a variety of roles.

Her last role at Barnardos, prior to becoming a full-time ACM, involved the management of 3 busy teams delivering generic and specialist family support on a 1:1 basis and in group settings. Previous roles have included the provision of support for parents of children with autism; sharing her knowledge, suggesting strategies and the creation of bespoke resources if none are readily available.

Emily has also worked directly with children with complex disabilities in the community and in a specialist residential setting.

She is an energetic, focused Assistant Case Manager who successfully develops and maintains positive working relationships with the client, their families, support teams and other professionals involved.

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Assistant Case Manager/ Rehabilitation Coach

Bev Holdcroft

Beverley joined the CMC team as an Assistant Case Manager in 2015. She is an able and experienced practitioner whose skills can be utilised working alongside a Case Manager or working independently with non-litigious clients or settled cases. Bev has worked within Neuro rehabilitation services for 25 years; not only gaining knowledge, skills and experience but proving naturally able to build and maintain a rapport with client’s and their families in often challenging and stressful circumstances.

Beverley worked as a Rehabilitation Coach for the Community Brain Injury Team for 15 years, until in 2017 she joined the newly established Community Neurological Rehabilitation Service. CBIT is a multi-disciplinary team providing community-based neuro-rehabilitation to adults who have sustained an ABI. Her role within the team was varied and challenging; acting as an assistant to all members of the multidisciplinary team and working as co-facilitator of a variety of therapy groups. These included: cognitive skills training, communication skills, anxiety management, fatigue management, exercise and mindfulness.

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Case Manager

Judith Howlett

Jude is an experienced Occupational Therapist and Case Manager working with individuals to fulfil their potential following traumatic and acquired brain injury.

Since 2012 Jude has worked as an OT within the Community Brain Injury Team that covers Cardiff and the Vale and the Cwm Taff Health Board areas.

In addition to her work in the NHS, Jude has worked across south Wales as an independent Occupational Therapist and has access to an extensive network of therapists, medics and services that straddle the private, statutory and voluntary sectors.

Additionally, as Jude has worked as an OT at the Driving Assessment Unit supporting people with a safe return to driving, she has in depth knowledge of this important area of rehabilitation

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Assistant Case Manager/Rehabilitation Coach

Luke Hurden

Luke is an experienced Support Worker and Services Manager, having worked in social care since 2015.

He has worked with a wide range of clients including those with learning difficulties, autism, brain injury and substance misuse. These have included individuals who require 24/7 care and support due to their complex cognitive and physical disabilities, as well as higher functioning individuals who have benefitted from regular social and therapeutic support that promotes independence and recovery.

Luke is a patient, intuitive professional who can build and sustain supportive relationships with clients and family members alike. He has excellent communication skills, is highly organised and has experience of working in an interdisciplinary way.

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Case Manager

Sian Johnson

Since qualifying as a Physiotherapist in 1999, Sian has worked at every point on the neurological pathway, from intensive care to in-patient rehabilitation. Between 2005 and 2022, Sian was a member of the Cardiff and Vale Community Brain Injury Team (CBIT).

Sian has worked with complex and challenging clients and is able to build and maintain a rapport with both the survivor and their family, understanding the impact of the injury on everyone.

Sian has worked widely with clients involved in litigation and/or where a Court of Protection Deputy has been appointed. She understands the process and the need to work in partnership with the client and the legal team to provide support and guidance during this stressful time.

She is a calm, friendly and highly organised professional who takes a person-centred approach to rehabilitation and is adept at setting, measuring, and monitoring meaningful goals. When developing a therapy programme she recognises the need for creativity and flexibility and gaining the ‘buy in’ of the client.

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Case Manager

Sarah Jones

Sarah qualified as an Occupational Therapist in 1988. Her NHS work to date has focused on adults with Acquired Brain Injury.

Since becoming a private Case Manager in 2009, Sarah has developed her interest and skills working with children and young people with complex physical, behavioural and cognitive needs. These include children with Cerebral Palsy, Learning Disabilities, TBI and orthopaedic injuries.

As a Case Manager, Sarah has successfully worked with adults, young people and children and due to her ability to retain clients for the long term, has been rewarded in seeing them flourish and reach their full potential.

Sarah is able to build a rapport with all her clients, and vitally, understands the impact on their families, involving them whenever possible and providing them with the support they need.

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Case Manager

Helen Kerrigan

Helen is a highly experienced OT and Mental Health practitioner.

She qualified as an OT in 2007 and has worked in various specialities: physical and mental health; private female medium secure unit; with Inpatient and Community Low Secure services and CAMHS (Children and Adolescents).

Helen is used to managing a complex caseload, including ABI, and is an experienced care coordinator and case manager. She is a compassionate and empathetic professional who quickly builds therapeutic relationships with clients.

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Paediatric Case Manager

Suzanne Lush

Suzanne qualified as a Social Worker in 2006 and began working for Barnardo’s supporting children and young people with disabilities from birth to 25 across three Local Authorities. She has experience of a wide range of difficulties which include Acquired Brain Injury, Cerebral Palsy, genetic conditions, ADHD, Autism Spectrum Disorders and mental health.

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Assistant Case Manager/ Rehabilitation Coach

Helen Martin

Helen has worked in brain injury case management since 2007 as a Support Worker/Rehabilitation Coach and Team Leader and has the requisite skills to work as an Assistant Case Manager or Rehabilitation Coach.

Helen has worked directly with several clients who have sustained a Traumatic Brain Injury, including those who require significant care and support due to their complex cognitive and physical disabilities, as well as higher functioning clients who have benefitted from regular social and therapeutic support that maximises their independence and recovery.

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Assistant Case Manager/ Rehabilitation Coach

Rob May

Rob has worked with people affected by acquired brain injury since 2001. First as an Occupational Therapy Technician with in-patient rehabilitation at Morriston Hospital, Swansea and then as a Rehabilitation Coach working with the Traumatic Brain Injury Service, Morriston.

Rob is a mature, warm and interesting professional who along with being flexible and adaptable is an excellent written and verbal communicator. His insight, knowledge and on the ground observations, contribute significantly to the MDT, which in turn leads to the client reaching their full potential.

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Spinal Cord Injury and Orthopaedics Case Manager

Sam Miggins

Sam is an experienced Case Manager and qualified physiotherapist with a special interest in the rehabilitation of adults with Spinal Cord Injury (SCI). During her 16 years’ experience working as a senior physiotherapist in a Spinal Cord Injury Rehabilitation Centre, she has also worked with adolescents and advised on rehabilitation plans for paediatric patients.

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Assistant Case Manager/ Rehabilitation Coach

Helen Prangley

Helen has worked in social care since 2008. She has worked with a wide range of clients; differing ages, gender, complexity and nature of impairment, with a focus on brain injured individuals from 2012.

Several clients had dual diagnoses including mental health, drug and alcohol misuse and social issues that require patience, excellent judgement, and empathy, all of which Helen demonstrate.

Helen has a natural ability to quickly build and sustain relationships and is highly skilled at managing clients with cognitive, communication, mood, and behavioural difficulties.

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Case Manager

Denyse Procter

Denyse qualified in 1986 as an Occupational Therapist and following post-graduate experience in neurorehabilitation, specialised in working with adults with acquired brain injury. She has been an independent Case Manager working across south Wales since 2007, and full time since 2011.

Using her excellent interpersonal skills, Denyse is able to form and maintain positive therapeutic relationships with clients and families. She is a confident, yet calm and friendly professional who has worked with many complex and challenging individuals.

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ABI and Mental Health Case Manager

Tracey Prothero

Tracy has extensive experience of working in NHS community and in-patient Neuro-psychiatric settings; assessing and coordinating the rehabilitation of adults with complex needs, that include cognitive, behavioural, physical and psychiatric difficulties.

Tracy has continued to work successfully with this client group in her capacity as an independent Case Manager. Her knowledge and experience are complimented by her quiet, professional, yet empathetic manner which enables her to build and maintain a rapport with the most challenging of individuals.

Tracy is a clear thinker who remains calm under pressure; willing and able to have difficult conversations with, or on behalf of her client.

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Case Manager

Becky Radsma

Becky is an experienced Mental Health Nurse and psychology graduate who has worked with a diverse client group since 2008. She has considerable experience across a variety of healthcare settings (inpatient and community) including older people, forensic, neuropsychiatry and rehabilitation services.

Becky is a calm, patient professional who is a skilled Dialectical Behaviour Therapist, able to build lasting therapeutic relationships with complex individuals. She adopts a positive and flexible approach to risk assessment and relapse planning which is evident in her independent practice.

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Case Manager

Vicky Richards

Vicky is a very experienced and well-regarded case manager who has the relationship building skills and confidence to work with the most challenging individuals and families.

She develops, with the client, a clear set of goals and a plan of how to reach them. However, when required, she is willing and able to adapt to keep the client and family on board and moving forward.

Her ability to manage and coordinate a team has been an important part of her success. For Vicky, the team very much includes the client, the family, the Deputy and the litigators, whilst remaining clear that she is working in the best interests of the client and the client alone.

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Case Manager

Carole Saunders

Carole has 30 years’ experience working as a neurological nurse, both in community rehabilitation and acute settings.

She is currently the Clinical Nurse Specialist for the Traumatic Brain Injury Service, ABMU, Morriston, where she is responsible for the initial assessments, acting as Key Worker for a portfolio of clients. Her knowledge and experience of the full range of difficulties experienced by survivors and their families means she is able to develop individualised, goal-oriented rehabilitation plans that help improve wellbeing and encourage meaningful, productive lives. However, she importantly understands the need for these plans to be both creative and flexible, changing the pace, priorities and methods as and when required to keep the client engaged and moving forward.

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Occupational Therapist

Erica Surtees

Erica is a Neuro-Occupational Therapist based in Gloucestershire who qualified in 2005. Erica has experience of working with patients with long term degenerative neurological conditions within both the acute and community settings. She is able to support the client to manage the deterioration in their condition and reassess their needs as the situation changes.

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Assistant Case Manager

Jenna Wheel

Jenna has extensive experience of working with clients with traumatic brain injuries.

Jenna has excellent communication and listening skills, along with an appreciation of the impact of the injury on the client and their family. These have enabled her to build and maintain positive relationships with the client, their family, the care teams and other professionals, providing valuable emotional support to the client and their family.

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Assistant Case Manager

Gareth Williams

Gareth has worked in social care since 2011 in a number of settings with individuals experiencing a wide range of difficulties following Traumatic Brain Injury. These have included individuals who require 24/7 care and support due to their complex cognitive and physical disabilities, as well as higher functioning clients who have benefitted from regular social and therapeutic support that maximises their independence and recovery.

Gareth is a mature, warm professional who has a calm and patient manner. He has built and sustained successful relationships with all the clients and families he has worked with in some challenging environments. Gareth is an able motivator and excellent at judging when to ‘push’ and when to step back; vital when working in brain injury rehab.

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Paediatric Case Manager

Beverley Williams

Beverley is a proactive Case Manager and Occupational Therapist with a wealth of experience. Much of her 20 odd years in the field has been spent working at a senior level with children with complex needs; firstly with Social Services and then as OT team lead within a ‘super school’ setting, providing a multi-disciplinary service to children from 3 – 19 across all the modalities of Autism, Profound and Multiple Learning Disabilities, Genetic Disorders and neurological conditions.

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Case Manager

Stephen Wynne

Stephen is a Case Manager who, as a qualified Mental Health Nurse has experience of working with a wide range of clients. He is currently the Manager of an NHS inpatient ward.

He has worked in rehabilitation with patients with severe and enduring mental illness who are often treatment resistant and display challenging behaviours. Stephen has consolidated and developed skills in establishing strong therapeutic relationships with this patient group. He also has experience of working with patients with a forensic history; those with drug and alcohol issues and spent time working in Neuropsychiatry, developing a knowledge and understanding of the complex needs of patients with Acquired Brain Injury.

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Case Manager

Cath James

Cath is a Case Manager with a wealth of experience as a Specialist Stroke OT and Lead OT attached to a cluster of GP Practices. She qualified as an Occupational Therapist in 2014 and prior to that was Lead Complimentary Therapist at Velindre Cancer Centre, Cardiff.

Cath is a skilled assessor, ensuring that the client’s voice is heard, and their priorities are identified and considered when putting a rehabilitation and care package together. She is passionate about collaborating with other professionals across all sectors and can
coordinate and lead an MDT with confidence. Adept at planning, implementing, evaluating and re-setting interventions and goals, Cath thinks creatively and outside the box when needed.

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