about us

about us

CMC delivers person-centred specialist case management to adults and children with acquired brain injury, birth injuries, learning difficulties, spinal or orthopaedic injuries, mental health issues and older adults with diminished capacity.

CMC is an independent case management company registered with Care Inspectorate Wales (CIW).

Why Choose Us?

From our base in Rhondda Cynon Taff (RCT) we provide services to individuals in south Wales and beyond.

At CMC we understand Welsh health and social care services and can adapt to the variety of socio-economic communities that exist across the region.

We are also able to draw upon a wide local network of professionals and services, enabling us to work effectively and collaboratively across sectors.

We pride ourselves on providing bespoke services, recognising the uniqueness of every client; each having very different aspirations and challenges.

We are responsive and flexible; encouraging creative thinking to help the client achieve their goals, which they have been involved in setting.

CMC recognises that the Case Manager’s ability to build rapport and trust with a client and their family is as important as having the right experience and expertise.

Alongside our Case Management Service, we are registered with Care Inspectorate Wales (CIW) to manage hand-picked,private care teams on behalf of our clients, allowing us to provide a fully holistic, individualised service.

The Team

Vicky Richards – Clinical Director and Responsible Individual

When Vicky took early retirement from her NHS role as clinical lead of the Community Brain Injury Team, Rookwood Hospital in 2015, she was keen to establish a case management company built around the distinct needs of the people of south Wales; the birth of Case Management Cymru Ltd followed.

‘A Case Manager has to be something of a chameleon; able to adapt to their surroundings.  Our locally based case managers have the advantage of understanding the diverse communities in south Wales.  They can respond swiftly when necessary and maintain regular contact without time and money being absorbed by excess travel.’

Over the 20 years that she has worked in Neuropsychiatry and CBIT, Vicky has become adept at working with the most challenging of individuals and their families.  She takes a pragmatic and flexible approach to case management; always knowing where the client needs to be, but able to recognise when the route needs to be adjusted to suit the client.

Vicky continues as a case manager in her own right, but additionally trains, supervises and mentors CMC’s Case Managers, ensuring standards are maintained.  She has handpicked Case Managers who, along with the right experience and qualifications, she knows have all the requisite skills i.e. excellent team worker, ability to build and maintain relationships, flexible and organised.

Vicky has worked alongside Julie and Headway Cardiff for many years. In 2013 the relationship was formalised when she became a Trustee, a role she relishes.

Julie Smith – Operations Director and Registered Manager

Following 12 years in the management and development of Headway Cardiff, Julie understands the impact of serious injury individuals and their families, along with the demands of running a health and social care service.

She brings this knowledge to her role at CMC, where it is fundamental to the development of the team and services.  She is responsible for ensuring the provision of quality case management and care planning services, meeting both the requirements of Care Inspectorate Wales (CIW) and the needs of the clients.

‘I am excited about building a company that is 100% professional, yet retains the feel of a small company, where people matter and is still flexible enough to respond quickly to ever changing demands’

Julie has a dual role as Operations Director and as one of the two Registered Managers at CMC. She has Level 5  Leadership for Health and Social Care Services in both Adult and Children and Young People management.

Julie and her team, are responsible for providing the necessary administrative and HR support to the Case Managers and care teams, priding themselves on being responsive and flexible.

Emily Hillier – Registered Manager

Emily joined the CMC team as Registered Manager in May 2019.

Previously a manager within a regulated Barnardos children services, her role as Assistant Case Manager evidenced her skill in recruiting, managing and developing care teams for a range of clients with complex needs.  Her additional role with us as Social Care trainer ensures that she keeps abreast of changes to regulations, trends and best practice.

She is a hands on Registered Manager, working closely with our Case Managers to develop outcome focused care regimes for clients, whilst adopting a positive approach to risk

Of working as Registered Manager, Emily says, ‘My aim is that our Case Managers see registration with CIW as providing a framework within which there is the flexibility to provide highly individualised, excellent care and support for our clients.  My role is to help them achieve that.’

Donna Robson – Operations Support Officer

Donna joined CMC in 2017 with nearly 30 years’ experience of administration and operations management under her belt. She has worked in a variety of settings, from local to national businesses, start-ups to well-established organisations.

Donna is highly organised, proactive, and a born problem solver. Always friendly and approachable, she has excellent customer service skills and a keen eye for identifying and implementing improvements.

Her current role at CMC draws on these attributes and includes being the first point of contact for referrals, and ensuring communications with solicitors, including reports, are timely and accurate. She is, in essence, the ‘go to’ person for Case Managers and works closely with the Operations Director.

Additionally, Donna provides administrative support to the Registered Manager when setting up new care teams and around the ongoing monitoring and review processes vital to meeting the requirements of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017.

During her time at CMC, Donna has achieved the Certificate in Personnel and Development Level 3 and developed her knowledge of the independent case management sector and embodies the ethos of CMC.

Craig Harris – HR Officer

We were delighted to welcome Craig to CMC as HR Officer in October 2021. He joins us from the financial services sector and is CIPD Level 5 qualified.

His role at CMC covers all aspects of HR, from onboarding to payroll to contractual queries; he is the point of contact for Case Managers and support workers. He works closely with the Operations Director to ensure practices are up to date, legal, efficient, but importantly, fair and centred around what’s right for our clients AND their support workers.

Craig has first class communication skills and the ability to build a rapport with anyone.

He is looking forward to further developing the HR function at CMC and making a difference to the people we support.

Joanne Codd – Office Administrator

Jo has almost 30 years’ experience as an administrator, 17 within the social care sector. She joined CMC in November 2020 following a number of years working in financial administration where she added accountancy and bookkeeping skills to her already full CV.

Jo understands the sector and the need to work within a framework whilst putting the client first. She is an excellent team worker, but also happy to work independently.

Her role is wide and varied, including, recruitment, purchases, data collection, monitoring, social media, bookkeeping and any other function that supports team CMC.

Jo is a friendly, empathetic character who enjoys problem solving and getting the job done.

The Case Managers We Work With

You can browse the team of case workers that we work with.

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© case management cymru, 2019
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