about us

about us

CMC delivers person-centred specialist case management to adults and children with acquired brain injury, birth injuries, learning difficulties, spinal or orthopaedic injuries, mental health issues and older adults with diminished capacity.

CMC is an independent case management company registered with Care Inspectorate Wales (CIW).

Why Choose Us?

From our base in Rhondda Cynon Taff (RCT) we provide services to individuals in south Wales and beyond.

At CMC we understand Welsh health and social care services and can adapt to the variety of socio-economic communities that exist across the region.

We are also able to draw upon a wide local network of professionals and services, enabling us to work effectively and collaboratively across sectors.

We pride ourselves on providing bespoke services, recognising the uniqueness of every client; each having very different aspirations and challenges.

We are responsive and flexible; encouraging creative thinking to help the client achieve their goals, which they have been involved in setting.

CMC recognises that the Case Manager’s ability to build rapport and trust with a client and their family is as important as having the right experience and expertise.

Alongside our Case Management Service, we are registered with Care Inspectorate Wales (CIW) to manage hand-picked,private care teams on behalf of our clients, allowing us to provide a fully holistic, individualised service.

The Team

Vicky Richards – Clinical Director and Responsible Individual

When Vicky took early retirement from her NHS role as clinical lead of the Community Brain Injury Team, Rookwood Hospital in 2015, she was keen to establish a case management company built around the distinct needs of the people of south Wales; the birth of Case Management Cymru Ltd followed.

‘A Case Manager has to be something of a chameleon; able to adapt to their surroundings.  Our locally based case managers have the advantage of understanding the diverse communities in south Wales.  They can respond swiftly when necessary and maintain regular contact without time and money being absorbed by excess travel.’

Over the 20 years that she has worked in Neuropsychiatry and CBIT, Vicky has become adept at working with the most challenging of individuals and their families.  She takes a pragmatic and flexible approach to case management; always knowing where the client needs to be, but able to recognise when the route needs to be adjusted to suit the client.

Vicky continues as a case manager in her own right, but additionally trains, supervises and mentors CMC’s Case Managers, ensuring standards are maintained.  She has handpicked Case Managers who, along with the right experience and qualifications, she knows have all the requisite skills i.e. excellent team worker, ability to build and maintain relationships, flexible and organised.

Vicky has worked alongside Julie and Headway Cardiff for many years. In 2013 the relationship was formalised when she became a Trustee, a role she relishes.

Julie Smith – Operations Director and Registered Manager

Following 12 years in the management and development of Headway Cardiff, Julie understands the impact of serious injury individuals and their families, along with the demands of running a health and social care service.

She brings this knowledge to her role at CMC, where it is fundamental to the development of the team and services.  She is responsible for ensuring the provision of quality case management and care planning services, meeting both the requirements of Care Inspectorate Wales (CIW) and the needs of the clients.

‘I am excited about building a company that is 100% professional, yet retains the feel of a small company, where people matter and is still flexible enough to respond quickly to ever changing demands’

Julie has a dual role as Operations Director and as one of the two Registered Managers at CMC. She has Level 5  Leadership for Health and Social Care Services in both Adult and Children and Young People management.

Julie and her team, are responsible for providing the necessary administrative and HR support to the Case Managers and care teams, priding themselves on being responsive and flexible.

Emily Hillier – Registered Manager

Emily joined the CMC team as Registered Manager in May 2019.

Previously a manager within a regulated Barnardos children services, her role as Assistant Case Manager evidenced her skill in recruiting, managing and developing care teams for a range of clients with complex needs.  Her additional role with us as Social Care trainer ensures that she keeps abreast of changes to regulations, trends and best practice.

She is a hands on Registered Manager, working closely with our Case Managers to develop outcome focused care regimes for clients, whilst adopting a positive approach to risk

Of working as Registered Manager, Emily says, ‘My aim is that our Case Managers see registration with CIW as providing a framework within which there is the flexibility to provide highly individualised, excellent care and support for our clients.  My role is to help them achieve that.’

Claire Wharton – HR Officer

Claire joined us March 2019 and has over 14 years experience of working within Human Resources.  She has spent the last 16 years working in the Social Care Sector in a generalist and complex HR Management role.  Her knowledge and skills include a vast range of HR Management such as; employee relations, change management, disciplinaries and investigations, organisational development, training, conflict, mediation and TUPE.

Claire is qualified and trained in workplace mediation (ACAS), is CIPD qualified, has attained NVQ Assessors Award and QCF Leadership Level 5.

Claire is passionate about the need for the HR function to work in partnership with colleagues, both for organisational development, to add value and to make a real difference.

She is looking forward to putting her experience and knowledge into practice  working with her colleagues at Case Management Cymru.

“I am used to working in a person centred environment and hope to make a positive impact with the changing needs of our clients as well at meeting organisational demands”

Donna Robson – HR & Office Administrator

Donna joined CMC in September 2017 with nearly 30 years’ experience of administration and operations management under her belt. She has worked in a variety of settings; from local to national businesses and from start-ups to well-established organisations.  These include the WRU, Pitman Training and Kaplan Altior, one of the UK’s leading Legal Training Providers. Donna has spent the last 5 years working as a ‘virtual’ PA for a number of small businesses throughout Britain.

She is delighted to return to being part of a team where all her skills will be put to good use; business and process development; HR and training administration along with excellent problem solving and customer service skills.

Although Donna has never worked in the Health & Social Care sector before, she relishes the opportunity to contribute to a service that makes a very real and significant difference to people’s lives.

Donna lives in Llantrisant and when she is not being a taxi-service for her teenage son, enjoys walking her dogs and cooking.

The Case Managers We Work With

You can browse the team of case workers that we work with.

our partners

© case management cymru, 2019
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